What Information Do We Collect?
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
Personal Information You Choose to Provide
We may request that you voluntarily supply us with personal information, including your email address, postal address, home, work, or mobile telephone number, and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone,
Website Use Information
Similar to other commercial websites, our website may utilize a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information that You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. You are allowed at any time to notify us of your desire not to receive these offers, whether collected online or offline.
What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to navigate from web page to web page and complete commercial transactions over the internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website’s users’ browsing activities to constantly improve our website. This information assists us in designing and arranging our web pages in the most user-friendly manner to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
Notice of New Services and Charges
Occasionally, we may use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other emails that you may send to us may not be secure unless we advise you that security measures will be in place before you transmit the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security: We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration, or destruction.
Evaluation of Information Protection Practices: Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information.
Employee Access, Training, and Expectations: Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes, and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form at the bottom of this page.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, website traffic patterns, and related website information to our affiliates or reputable third parties. This information will not include personally identifying data, except as otherwise provided in the Donor Privacy Policy.
If you do not wish your information to be shared outside the organization, please inform us at info@operationfoodsearch.org.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Permission to Use Materials
The right to download and store or output the materials on our site is granted for the user’s personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display, or editing of these materials by any means mechanical or electronic without the express written permission of Operation Food Search is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.
Donor Privacy Policy
Purpose
Maintenance of the trust and confidence of donors and prospective donors is of paramount importance to Operation Food Search (OFS). The purpose of this Donor Privacy Policy is to provide transparency as to OFS’s practices, policies and procedures for the collection, use and protection of information relating to donors and prospective donors.
Consent
This Donor Privacy Policy applies to the collection, use and protection of information, including information collected on our website. By submitting your information to us or any of our staff, you consent to the terms and conditions of the Policy and to our processing personal information for the purposes stated below.
Personal Information
Personal Information is information that identifies you personally, such as your name, address, telephone number and email address. We collect and store the personally identifiable information that you provide us. Here are some examples of ways in which we may collect your information:
- When you request information via one of the email addresses identified on our website or otherwise contact us in person, by phone or email, with a question, we may then collect your name, address and email in order to respond to that inquiry.
- We may collect your name, email address and other contact information if you register for an event.
- We may collect your name, email address, telephone number and payment information when you make a contribution, either on our website, over the phone or by mailing us a check. The above list provides a sample of personal information that may be collected. From time to time, we may collect personal information from you in ways not described above.
Use and Disclosure of Personal Information
Operation Food Search respects your privacy and is committed to protecting your personal information. To help us reach new supporters and engage existing donors more effectively, we may participate in nonprofit data cooperatives or work with trusted third-party service providers. As part of these programs, we may share limited information such as your name, mailing address, and donation history. This information is used to help identify individuals who may be interested in supporting charitable organizations like Operation Food Search and to improve the efficiency of our fundraising efforts. We do not sell your personal information for monetary compensation. If you prefer that your information not be included in these data-sharing activities, you may opt out at any time by contacting Emily Shy at 314-451-1952 or emily.shy@operationfoodsearch.org.
- We will not send you mailings on behalf of other organizations.
- We will collect payment information, billing address, and other information necessary to process a donation or event registration.
- We will use your personal information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or act in urgent circumstances to protect the personal safety of others.
- We may use your personal information to protect against potential fraud. We may verify with third parties the information collected in the course of processing a gift, event registration or other donation. If you use a credit or debit card on the website, we may use card authorization and fraud screening services to verify that your card information and address match the information that you supplied to us and that the card being used has not been reported lost or stolen.
Donor Recognition
Donor contributions may be publicized in OFS publications or materials, including print, spoken and/or web-based media. If you would like for your contribution to be anonymous, please contact Emily Shy at 314.451-1952 or emily.shy@operationfoodsearch.org.
Access to Records
You have the right to review personal information that we have collected about you. To review that information, please contact us in writing: Development Department, Operation Food Search, 1644 Lotsie Boulevard, St. Louis, MO 63132.
